Three ways to reach us, plus the right desk for each ask.

• Customer service

  (202) 673-7647

  English and Spanish, 8 a.m. to 7 p.m. weekdays. Voicemail rolls to email after hours.

• Email DPR

  dpr@dc.gov

  Replies inside one business day. For program-specific questions, mention the program slug or center.

• Visit DPR HQ

  1275 First St NE, Suite 800

  Reagan Building entrance. Hours follow the DC government schedule. Photo ID required.

Pick the right desk

• Refund or registration issue

  Hit Reply on your receipt or email dpr@dc.gov with your registration ID and the program slug. Refunds process inside five business days.

• Lottery question or appeal

  Email lottery@dpr.dc.gov within seven days of the draw. Include the program slug, your member name, and your lottery entry hash from the audit page.

• Accessibility issue

  access@dpr.dc.gov. Critical resident-flow blockers ship as hotfixes inside the next release window.

• Privacy or data-deletion request

  privacy@dpr.dc.gov. We confirm receipt the same day and respond in writing inside ten business days.

• Press and media

  press@dpr.dc.gov. Director's office handles all on-record requests; do not approach center staff directly.